COVID-19 Safety

Current Urban Yarns COVID-19 Safety Measures:

(updated May 25, 2023)

- Masks are now optional for Urban Yarns customers and staff. If you are masked, you are welcome to request for a staffperson to put on a mask before working closely with you. Social distancing is still encouraged, and we have free disposable masks available upon request.

- Self-serve hand sanitizers are at the front desk and ball winder, and our washroom is open for customer use and hand-washing.

- All frequently-touched hard surfaces are sanitized daily. You are welcome to touch our yarn :)

- We have a plexiglass divider at our sales desk and we are only able to ring through one customer at a time. If you know you will be short on time during your visit and will not be able to wait to be served if it is busy, we are happy to take your order in advance by phone or online. You will be contacted by phone within 24 hours when your order is ready for pickup (no on-the-spot phone or online order fulfillment), or you can have it shipped to you by Canada Post Expedited Parcel.