Please note the Urban Yarns now only ships to mailing addresses within Canada. In-store pickup is also available, at our store in Vancouver, BC.
For in-store pickup orders placed online, you will still need to fill in your Shipping Address at checkout, then the next step will be Shipping Method and you can select "Pick up in-store at Urban Yarns". Please wait to come in until we phone you letting you know your order is ready for pickup.
Free Shipping on orders over $200 CAD before tax throughout Canada.
For orders under $200 CAD, shipping in Canada is a flat rate of $19.95 + GST and is sent by Canada Post Expedited Parcel. Allow 3-7 business days for delivery to major urban centres, and more to non-major or remote locations. Tracking number is provided by email once shipped. Delivery may be delayed during peak holiday shipping periods and extreme weather events.
We reserve the right to cancel and refund online orders if they do not meet our credit card fraud prevention software's criteria.
In-store exchanges or store credits for regular-priced yarn (unused, unwound, and in original ball band ie. in resalable condition) are available within 90 days of purchase, with presentation of the receipt. Sale yarn and other sale products, special orders, needles/hooks, notions, books, patterns, ready-to-wear garments, and giftware are all final sale. If you request a gift receipt when purchasing, any unused item in original packaging may be returned by the recipient with presentation of gift receipt, for refund or exchange within 30 days of purchase. Please contact us at support@urbanyarns.com before returning items by mail.